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July 25, 2005
IBM CRM
In 2001, the first IBM CRM solution was introduced, changing the way that companies deal with their customers. In addition to having billions of dollars of backing, and a distribution network that can rival any company in the world, IBM CRM enjoys some of the most sophisticated technology available. IBM CRM was originally designed for medium to large businesses, as this is where most of the potential revenue for IBM lies. As well, IBM CRM was released with possible customization packages to most of the biggest industries that are the most common users of CRM software packages. Since its release, IBM CRM has become one of the most popular solutions and has continued to develop into the product that it is today.
IBM CRM now boasts more customization packages to better meet the specific needs of the customers in your industry. As well, IBM CRM solutions are now available at a lower cost making some packages ideally suited for smaller businesses looking for an introductory CRM solution. Furthermore, as IBM has expanded the consulting arm of their business, you can now get thorough consulting help to implement your IBM CRM in the best manner possible. These consulting services are a key feature differentiating IBM CRM from other available packages. As CRM needs continue to develop and evolve, IBM CRM will almost certainly remain at the forefront of this industry.
Posted by ben at July 25, 2005 1:45 PM